Overview
This policy explains how Prospakto collects, uses and protects personal data when you visit our website or use the Prospakto sales suite, including our AI agents for calls, email, SMS, WhatsApp and chat.
When your company uses Prospakto, your company controls the data it brings in, such as leads, contacts, call recordings and messages. We process that data on your behalf and only on your instructions.
Data we collect
We collect a limited set of data to run the service:
- Account data: names, work email addresses, roles and login details of your team.
- Customer data: leads, contacts and company records you import or that our agents find for you.
- Conversation data: call audio, transcripts, emails, SMS, WhatsApp and chat messages handled through Prospakto.
- Usage data: how the product is used, device and browser details, and log data needed for security.
- Billing data: company details and payment information, handled by our payment provider.
How we use data
We use data to provide and improve the service you signed up for: scoring and researching leads, running AI conversations, summarizing calls, producing insights and coaching, and keeping accounts secure.
We do not sell personal data. We do not use your customer data or conversations to train shared AI models.
AI processing
Prospakto uses AI models to transcribe, summarize and respond in conversations. Prompts and outputs are processed only to deliver the feature you are using.
If you connect your own AI or telephony provider keys, those requests run under your account with that provider, and their terms also apply.
Access inside your workspace follows the roles and permissions your administrators set. Prospakto staff do not view your conversations unless you ask us to for support.
Call recording and consent
Our agents can announce recording and AI use at the start of a call. You are responsible for making sure your outreach and recordings meet the consent and do-not-contact rules that apply where you and your contacts are located.
Retention
We keep customer data for as long as your account is active or as set by your workspace retention settings. When you delete data or close your account, we delete it from active systems within 30 days and from backups on their normal cycle.
Security
Data is encrypted in transit and at rest. We apply role-based access, audit logs, data masking for sensitive fields and regular security reviews.
International transfers
We may process data in countries other than your own. When we do, we use safeguards such as standard contractual clauses. Enterprise customers can ask about choosing where their data is stored.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, or to object to or limit how it is used. If your data was added by one of our customers, we will pass your request to them.
To make a request, email info@prospakto.com.
Changes and contact
We will update this page when our practices change and note the date at the top. For material changes, we will notify account owners by email.
Questions about privacy can be sent to info@prospakto.com.