Agreement
These terms govern your use of the Prospakto website and sales suite. By creating an account or using the service, you agree to them on behalf of yourself and the company you represent.
The service
Prospakto provides software for finding and qualifying leads, researching accounts, engaging leads through AI agents and reps across calls, email, SMS, WhatsApp and chat, and analyzing conversations for insights and coaching.
We may improve, change or add features over time. We will not remove core functionality you pay for during a subscription term without notice.
Accounts
You are responsible for your account, for keeping login details secure and for the actions of users you invite. Administrators control roles and permissions in your workspace.
Your data
You own the data you bring into Prospakto and the outputs created from it. You give us permission to process that data only to provide and support the service, as described in our Privacy Policy.
You confirm that you have the right to use the contact data you upload, and that your use of it is lawful.
Acceptable use
When using Prospakto, you agree not to:
- Contact people without the consent required by the telemarketing, anti-spam and data protection laws that apply to you.
- Ignore do-not-call requests, opt-outs or unsubscribe requests.
- Record calls without giving the notices required where you or the other party are located.
- Use AI agents to mislead people about who they are speaking with.
- Send unlawful, harmful or deceptive content, or try to break or misuse the service.
AI features
AI agents and summaries can make mistakes. You are responsible for reviewing outputs before relying on them for important decisions, and for the settings and scripts you give your agents.
Third-party services
Prospakto connects to services such as email, calendar, telephony and AI providers. Your use of those services is subject to their own terms. If you bring your own provider keys, you are responsible for that account and its charges.
Plans and billing
Paid plans are billed in advance for the term shown in your order or plan. Usage-based items, such as call minutes and AI usage, are billed as set out in your order. Free pilots last one month unless agreed otherwise.
Fees are non-refundable except where the law requires otherwise or where these terms say so.
Our intellectual property
Prospakto, its software, design and content belong to us and our licensors. These terms give you a right to use the service during your subscription. They do not transfer ownership.
Confidentiality
Each party will protect the other's confidential information with reasonable care and use it only to perform under these terms.
Warranties and liability
We provide the service with reasonable skill and care. To the extent the law allows, we do not give other warranties, and neither party is liable for indirect or consequential losses.
Except for payment obligations and breaches of acceptable use, each party's total liability is limited to the fees paid in the 12 months before the claim.
Term and termination
You can cancel at any time and your plan will run to the end of the paid term. We may suspend or end access for serious or repeated breaches of these terms. After termination, you can export your data for 30 days before it is deleted.
Changes and contact
We may update these terms and will post the new version here with its date. For material changes, we will notify account owners in advance. Enterprise agreements signed with us take priority over these terms.
Questions about these terms can be sent to info@prospakto.com.